According to some survey that is circulating on the web, the service at McDonalds is suffering. I guess many McDonald’s customers aren’t lovin’ it, but before you take to heart many of these surveys that pop up online take a good look at the McDonald’s in your area and think hard before you criticize them for their service. With one of the best all around menus, the McDonalds dollar menu is one of the most versatile menus at any fast food restaurant. Get cozy with a free McDonalds gift card just for your participation today.
Don’t forget to take my poll as well, as that will most certainly fuel future articles. Regardless of the ranking of its restaurants, and the peers in fast food that took part in the report released on Tuesday 6/19/2012 by the American Consumer Satisfaction Index (ACSI). I am sticking with McDonalds. Fast food, cheap prices and appeal to the kids, is the main reason. Additionally like I stated before, no fast food restaurant gets it right all the time.
Many of the restaurants polled like Burger King, Papa John’s, Subway and Taco Bell all scored better than the burger giant, but not by much. Among restaurants specializing in hamburgers, fries, and chicken sandwiches Wendy’s was the leader. You must admit they have stepped up their ad campaigns as well, where McDonalds doesn’t so much have to. Wendy’s was followed by Burger King.
Many of these polls take McDonalds to not so new territory. They serve 68 million customers per day. Additionally in 2009, McDonald’s sprinted ahead of Kentucky Fried Chicken and Burger King by a percentage point so do not lose faith on your number 1 fast food establishment based on one ranking! Like I stated earlier the ranking is nothing new for the fast food giant, but with the finest menu and a great dollar menu, and the fact that you know the company is run with pride, this is something that will most certainly change. Some training for new crew members that get hired and some more training for managers and they will once again be on the top of some of these polls for excellent service.
The McDonalds Menu Is Number 1!
Fear not, Mickey D’s is however steadily making progress. It’s 73 percent satisfaction score in 2012 is a huge improvement from the all time low score of 59 in the year 2000. McDonald’s issued an official statement in response to the findings and here it is: “At McDonald’s, customer satisfaction has, and continues to be, a top priority for the fast food restaurant”. We take all customer feedback seriously and all of the competition strides to be on top. Our internal and third-party research shows that we continue to make progress in satisfying our customers.
McDonald’s customer satisfaction is however at an all-time high, which is supreme for those of us that love the food so. The strongest points for McDonalds is the ability to offer customers great value, menu variety and a positive service experience every time they visit our restaurants. Something that they stride to accomplish each and everyday. McDonalds plans to spend $1.5 billion this year to make over its restaurants with more comfortable seating, WiFi, and TV’s, so it is hard to believe that they will soon be at the top of many different but related surveys and polls. Get Your Free McDonalds gift card and experience their customer service for yourself.
Changes to McDonalds Menu Prices
Many of the most recent menu changes have included Wild Berry and Strawberry Banana smoothies, the Blue Berry Banana oatmeal, and other bakery items. Below is a glimpse of some of the results.
Here’s the breakdown:
Papa John’s 83%
Little Caesar 82%
Dunkin Donuts 79%
Pizza Hut 78%
Domino’s Pizza 77%
Taco Bell 77%
Burger King 75%